What is the best channel to use when surveying your customers? Part one of a two-part post weighs the pros and cons of administering customer surveys in automated channels.
Source: http://bx.businessweek.com/customer-service/ccc–are-you-using-the-right-channel-to-survey-customers/14557951490502001932-27b24d48b0ed389e9f0dd1b059827722/
Last year was dismal for most retailers, with many larger companies laying off employees and closing stores, and a good number of smaller operations shutting down altogether. At the same time, Zane’s Cycles, a Branford, CT bicycle retailer,…
Source: http://bx.businessweek.com/customer-service/treat-your-customers-like-lifetime-investments–owners-only/2719765118548267832-caffc5214c6707464f4e0453a6662ceb/
They do it while walking — oh so slowly — down the sidewalk. They do it at the gym. They do it at the movies. They even do it in the bathroom.
They are using their smart phones. While some people are checking out Facebook, getting directions, reading the news or just plain addicted, many are still on the [...]
Recently, I was with a salesperson who I felt had always demonstrated a high level of sales motivation. Whenever I would engage this person on the phone, they were always upbeat and positive about
Source: http://bx.businessweek.com/customer-service/sales-motivation-and-your-phone–the-sales-hunters-sales-motivation-blog/11943929709868325911-410160f4e554258aa2bab56e4d3c2e13/
While outsourcing customer communications might still be a startling concept for shared services practitioners, the rationale for doing so is strong, offering as it does an effective way for companies to deliver world-class communications to their customers.
Source: http://bx.businessweek.com/customer-service/6-ways-to-outsource-customer-communications-successfully/5310267408106582331-308ce756456d130a15366f4a77ee7562/
Hello, everyone-
As our last post said, we’re holding a contest where we ask you to submit your questions based on that week’s topic. We’ll choose one person’s question to answer and then send him or her a copy of Career Building, which will bring you hours of joy for the rest of your life. It’s [...]