Jim Bampos gives a coaching session on how your business can sustain and improve your customer experience record.
Source: http://bx.businessweek.com/customer-service/sustaining-customer-experience/13931457740985309705-1ae6432b6c04033853c01c624a87784e/
Can a call center successfully portray a company’s culture?
Source: http://bx.businessweek.com/customer-service/conveying-culture-through-calls/7843537654905395771-85bc8015d4fdae795bef20ad44f14363/
They say bad news comes in threes, but what about good news?
While the unemployment rate edged up to 9.6 percent, there are a few things that cause us to take a “glass half full” perspective on U.S. employment this month.
Yes, nonfarm payroll employment declined by -54,000 in August, BUT it was better than economist predictions [...]
Are you considering business ownership? If you’re thinking about becoming your own boss, in this case, a franchise owner, have you considered investigating the service business area of franchising? Do you know what types of franchise businesses are included in the service category? Here are some examples…
Source: http://bx.businessweek.com/customer-service/are-you-the-ideal-service-franchise-owner/4716186657038808736-00fcd7a54ff55142cbe39514103ac3fc/
As a business owner, executive or manager of an organisation, how do you know if the customer experience is contributing to your customer defections ?
Source: http://bx.businessweek.com/customer-service/why-are-my-customers-quietly-defecting/17343046336209528521-247a037c6573c249fd6f516e8e9623f5/
In a culture that is filled with cubicle jobs that we’re quick to label boring, we can easily forget that some jobs are dangerous. Commuting through rush-hour traffic in a big city can feel like a life-or-death adventure every morning, but for many workers that risk disappears once they exit the six-land highway and pull [...]