customer service jobs

You don’t often see ”Microsoft” and “customer-centric” together in the same sentence. Let me start with a disclaimer: Microsoft is a very large client of my employer (Forrester Research) and I have worked with Microsoft on their customer experience…

Source: http://bx.businessweek.com/customer-service/6-customer-centric-lessons-from-microsoft-and-windows-7/16498222129594382280-5e4b267ba63d208f5512fbd940dd5b31/