Customer Service Jobs

CCC | Are You Using the Right Channel to Survey Customers?

csjobs — Wed, 10 Mar 2010 21:29:17 +0000

What is the best channel to use when surveying your customers? Part one of a two-part post weighs the pros and cons of administering customer surveys in automated channels.

Source: http://bx.businessweek.com/customer-service/ccc–are-you-using-the-right-channel-to-survey-customers/14557951490502001932-27b24d48b0ed389e9f0dd1b059827722/

Treat Your Customers Like Lifetime Investments | Owners Only

csjobs — Wed, 10 Mar 2010 21:29:11 +0000

Last year was dismal for most retailers, with many larger companies laying off employees and closing stores, and a good number of smaller operations shutting down altogether. At the same time, Zane’s Cycles, a Branford, CT bicycle retailer,…

Source: http://bx.businessweek.com/customer-service/treat-your-customers-like-lifetime-investments–owners-only/2719765118548267832-caffc5214c6707464f4e0453a6662ceb/

Workers tethered by the e-leash in some strange places

csjobs — Wed, 10 Mar 2010 21:29:07 +0000

They do it while walking — oh so slowly — down the sidewalk. They do it at the gym. They do it at the movies. They even do it in the bathroom.

They are using their smart phones. While some people are checking out Facebook, getting directions, reading the news or just plain addicted, many are still on the clock.

While smart phones have made it easier for workers to stay connected to the office, they have also made it more difficult to disconnect during personal time.

CareerBuilder conducted a survey on this very topic and workers with smart phones said they are checking in with the office on their smart phones from virtually anywhere and everywhere, including:

During a meal – 62%
On vacation – 60%
While in the bathroom – 57%
Lying in bed at night – 50%
At a movie, play, musical, etc… – 25%
On a date – 18%
Working out at the gym – 17%
At a child’s event of function – 17%
At church – 11%

Here are some other interesting things workers admitted to:

14% of workers said they feel obligated to constantly stay in touch with work because of the current tough economy
21% of workers say they check their mobile device every time it vibrates or beeps
18% report they are required by their company to be accessible beyond office hours via mobile device
23% of workers who are required to be accessible beyond office hours report that being too connected to their jobs via technology has caused issues or arguments with their friends and family.

“The lines between work and life can be very blurry these days — 17% of workers said they feel like their work day never ends because of technology connecting them to the office,” says Rosemary Haefner, vice president of human resources for CareerBuilder. “To reduce burnout and avoid potentially risky behavior, workers should allot technology-free time when away from work.”

In related news, watch the clip below of Jerry Seinfeld doing stand-up in his recent appearance on The Late Show with David Letterman. At the 2:45 mark, he starts his bit about smart phones. Can you relate?

35 percent of workers aren’t planning to take a vacation this year Finally, Memorial Day weekend (the 3-day oasis that gets us…
Co-workers are strange. Very, very strange. Co-workers can really make or break a workplace. A bad…
Are co-workers important to your ideal job? I’ve written my fair share of articles about annoying co-workers….

Source: http://www.theworkbuzz.com/job-surveys/workers-tethered-by-e-leash/

Sales Motivation and Your Phone | THE SALES HUNTER’S SALES MOTIVATION BLOG

csjobs — Tue, 09 Mar 2010 15:22:43 +0000

Recently, I was with a salesperson who I felt had always demonstrated a high level of sales motivation. Whenever I would engage this person on the phone, they were always upbeat and positive about

Source: http://bx.businessweek.com/customer-service/sales-motivation-and-your-phone–the-sales-hunters-sales-motivation-blog/11943929709868325911-410160f4e554258aa2bab56e4d3c2e13/

6 Ways to Outsource Customer Communications Successfully

csjobs — Tue, 09 Mar 2010 15:22:38 +0000

While outsourcing customer communications might still be a startling concept for shared services practitioners, the rationale for doing so is strong, offering as it does an effective way for companies to deliver world-class communications to their customers.

Source: http://bx.businessweek.com/customer-service/6-ways-to-outsource-customer-communications-successfully/5310267408106582331-308ce756456d130a15366f4a77ee7562/

Talk to The Work Buzz! Contest: Ask us a question about interviews

csjobs — Tue, 09 Mar 2010 15:22:37 +0000

Hello, everyone-

As our last post said, we’re holding a contest where we ask you to submit your questions based on that week’s topic. We’ll choose one person’s question to answer and then send him or her a copy of Career Building, which will bring you hours of joy for the rest of your life. It’s a contest that’s fun and informative — what more could you want?

This week’s topic is interviewing. We want to know what questions you have about interviewing. We’ll pick a unique question that we haven’t tackled before and that we think other job seekers or professionals are wondering about, too.

If you want to see a list of interview questions we’ve already answered over the history of The Work Buzz, look here.

Remember, for this week’s topic, submit your comments to this post by 11.59 p.m. CST. We’ll answer the question on Friday and notify the winner via e-mail to send him or her the book, so make sure you provide a valid e-mail addres to us. (Refer to the previous post to read the rules and regulations.)

So, readers, let’s hear your questions about interviews!

Ask us a question Hello, Work Buzz readers- You’ll notice that lately we’ve been…
Announcing the Talk to The Work Buzz! Contest Ever since we launched The Work Buzz, we have grown…
Ask The Work Buzz! Tricky interview question From Violet: During an interview, I’ve been asked “Do you…

Source: http://www.theworkbuzz.com/interviews/contest-interviews/

PCs Narrow Customer Experience Gap With Apple

csjobs — Mon, 08 Mar 2010 09:17:44 +0000

Earlier this year I published the 2010 Customer Experience Index (CxPi) that ranked 133 companies across 14 industries. As a follow-on to that analysis, I recently published a research report focused on the six computer manufacturers on the list.

Source: http://bx.businessweek.com/customer-service/pcs-narrow-customer-experience-gap-with-apple/4496661788699057896-e1cb2abd4f0591b88e778a4aea600b46/

How to Create "Walk-Through-Fire" Customer Loyalty Through Your Call Center

csjobs — Mon, 08 Mar 2010 09:17:42 +0000

Ideas to generate loyalty through your call center.

Source: http://bx.businessweek.com/customer-service/how-to-create-walk-through-fire-customer-loyalty-through-your-call-center/1347579514335679709-c88ad510c16b235b7ba85790fa5f14db/

February job numbers redux

csjobs — Sun, 07 Mar 2010 03:16:13 +0000

We’ve been a little crazed here at TheWorkBuzz lately and just realized the day has passed without posting our regular breakdown of the BLS’s monthly unemployment numbers. Luckily, our colleagues at TheHiringSite.com have already written about that very subject so we’ll refer you to their post.

December job numbers redux The BLS released the last unemployment numbers of the year…
November job numbers redux In another indicator that the economy is healing, November’s overall…
Breathing a sigh of relief at the job numbers “What’s so great about the loss of 345,000 jobs?” you…

Source: http://www.theworkbuzz.com/employment-trends/february-job-numbers-redux/

The Call Center: A Rose By Any Other Name

csjobs — Fri, 05 Mar 2010 21:16:10 +0000

Change the name of the call center, and gain respect.

Source: http://bx.businessweek.com/customer-service/the-call-center-a-rose-by-any-other-name/12149509512118937666-c080714b972eae2fea98dae23a6791f2/