customer service jobs

All of a sudden speech analytics has become a very hot topic (See: “Does Your Customer Voice Matter”) (http://www.ventanaresearch.com/blog/commentblog.aspx?id=3001) , and Nexidia (www.nexidia.com) has just made the space red-hot with the release of its latest products (http://nexidia.com/about_us/news_and_events/news/nexidia_introduces_esimonitor_and_agent_assist_for_realtime_agent_support_in_contact_centers). This takes the company into the realms of real-time speech capture and analytics, and has enabled it to offer a unique pre-built application.
Read more at http://www.ventanaresearch.com/blog/commentblog.aspx?id=3346

Source: http://bx.businessweek.com/customer-service/nexidia-launches-first-real-time-speech-analytics/16330890421957345289-1764a53e561c07a58315cdf00ea178b9/