ICE’s First Annual Benchmark of Contact Center Business and Technology Trends Highlights Top Investment Priorities: Improving Customer Satisfaction and Efficiency Research findings also show dramatic growth in customer interaction volumes;…
Source: http://bx.businessweek.com/customer-service/nices-first-annual-benchmark-of-contact-center-business-and-technology-trends-by-ventana-research/4558504917382436266-0d0d8a1d53ccf1ac6e7f4a180d9f8df1/
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