To you with complaints of negative customer service at our local stores, sorry that someone hurt your “feel goods”. If you perceive this to be a serious and/or pandemic problem among store personnel then, your concerns rightfully should be addressed…

Source: http://bx.businessweek.com/customer-service/poor-customer-service-by-ken-arriola/2337454188302481261-4b027f4bd57be4d7bafbda16e417bce5/



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