Never negotiate until the customer has resisted your offerings 3 times and “X” period of time has elapsed. It’s far too easy to think you’re going to lose the sale unless you start giving away the farm, just because the customer is not accepting…
Source: http://bx.businessweek.com/customer-service/sales-training-tip-310-when-do-you-start-negotiating/144712186316473617-d851535f1c916fb357b5790cce351b07/
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