Eventually as bad service experiences mount and are recounted online, a brand like Delta begins to have a very hard time shaking their reputation for lousy customer experience. I’ll grant that some airlines might view what they do as a commodity – consumers look for the lowest prices above all.
Yet, they use Google and others to do so.
Source: http://bx.businessweek.com/customer-service/social-media-how-delta-airlines-loses-business-one-customer-at-a-time/17144667062532573279-8d5715811b90fd3e5fcbc9579b25d153/
It‘s quite in here! Why not leave a response?