I’ve been helping several executive teams chart their customer experience journeys. The work typically centers around strategy, culture, organization, processes, and leadership. So I am almost always discussing the role of the executive team; which…
Source: http://bx.businessweek.com/customer-service/the-8-signs-of-executive-commitment/908523631626960208-c4505a01f272485e977b7c6350dd9e1f/
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