The software industry is faced with a challenge common to other industries; too many good ideas, and not enough time and money to implement them all. This simple fact can hinder customer service if handled poorly. When examining customer feature…
Source: http://bx.businessweek.com/customer-service/why-getting-rejected-is-so-great-for-relationships/3826229520396625181-ccdd1c8531fa1505e01080615083f10c/
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